Question 1

How do I book a car?

Accepted Answer

Booking is easy! Simply search for cars by entering your pickup location, dates, and times. Browse available vehicles, select the one that suits your needs, and complete the booking form with your personal and payment information. Once confirmed, the supplier will contact you to finalize the details.

Question 2

What payment methods are accepted?

Accepted Answer

Payment methods vary by supplier. Most suppliers accept cash payment upon pickup. Some may require a deposit or full payment in advance. Payment terms will be clearly displayed during the booking process.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellation policies differ by supplier. Some offer free cancellation up to 24-48 hours before pickup, while others may charge a cancellation fee. The specific cancellation terms for your booking will be shown during the reservation process.

Question 4

What are the age requirements for renting a car?

Accepted Answer

The minimum age to rent a car is typically 18 years old, though some suppliers may require drivers to be 21 or 25 years old. Additionally, you must have held a valid driver's license for at least one year.

Question 5

What documents do I need to rent a car?

Accepted Answer

You will need a valid driver's license (held for at least one year), a valid form of identification (Moroccan CIN or Passport), and in some cases, proof of address.

Question 6

What insurance coverage is included?

Accepted Answer

Basic insurance coverage is typically included with all rentals, but coverage levels vary by supplier. Additional insurance options may be available for purchase.

Question 7

How do I pick up and return the car?

Accepted Answer

After your booking is confirmed, the supplier will contact you to arrange the pickup location and time. You can typically pick up the car at the supplier's location, or in some cases, they may offer delivery to airports, hotels, or other locations.

Question 8

What should I do if I have a problem during my rental?

Accepted Answer

If you encounter any issues during your rental, contact the supplier immediately using the contact information provided in your booking confirmation. For urgent matters like accidents or breakdowns, call the supplier's emergency contact number.

Question 9

Can I modify or cancel my booking?

Accepted Answer

Modifications and cancellations depend on the supplier's policies. Some suppliers allow free modifications up to a certain time before pickup, while others may charge fees.

Question 10

How do I contact customer support?

Accepted Answer

You can reach our customer support team by email at contact@volo.ma or by phone at +212-727-713523. We're here to help with any questions or concerns about your booking or our platform.